Privacy

The Professional Writing Academy Ltd uses this website to tell you about our WriteWell online community services, courses and resources.

We, and our partners, are committed to making sure your privacy is protected. If we ask you to provide information by which you can be identified when using this website then we will only use it in accordance with this privacy statement.

How we get your information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You signed up for a free trial or subscription
• Your subscription has been paid for by an organisation such as an employer, health provider, school, college, university or charity
• Your sent an enquiry about a course or service
• You signed up for a newsletter
• You joined a free online event
• You responded to a survey or questionnaire

Types of information

We may store your:

• Name
• Email address
• Phone number
• Postal address
• Preferences on courses or services of interest
• Other personal information such as job title if you are a key worker

What we do with the information

We use the information you give us to understand your needs and provide you with a better service. The information we store may be used for:

• Internal record keeping
• Improving our products and services
• Replying to your enquiries and feedback
• Sending email newsletters

What we don’t do with the information

We do not store credit card or payment details. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security

We're committed to keeping your information secure. Although you should be aware that sending information over the internet is not 100% secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We regularly review and update these procedures.

All our learning platforms and associated websites are hosted within UK data centres. We do however use some third party providers, for certain specialist services, which are based outside the UK/EEA. When using such providers we ensure that they have appropriate controls in place for managing private data and we ensure that we only share with them the data that is strictly necessary.

Third-party partners

We use Mailchimp to manage our newsletters. You can read their privacy policy to see how they use your data here: https://www.intuit.com/privacy/statement/

All our payment processing is handled by trusted, class-leading third-party partners. Specifically, subscriptions are managed by Chargebee. You can read their privacy notice here: https://www.chargebee.com/privacy/

If you choose to sign up for a subscription to WriteWell, your payment will be processed by one of these:

• Stripe Read their privacy notice here: https://stripe.com/gb/privacy
• GoCardless Read their privacy notice here: https://gocardless.com/privacy/payers/

Links to other websites

This site contains links to other websites. We do not have any control over those websites so this privacy statement does not cover them. This means that we cannot be responsible for the security and privacy of any information you provide while visiting those other websites. You should always check the privacy statement on the website you are visiting.

Managing your information

Under UK GDPR (General Data Protection Regulation), the lawful basis we rely on for processing your information is consent. If you want to withdraw your consent and be removed from our mailing list(s), you can do this at any time by emailing us at info@writewellcommunity.com or selecting the ‘unsubscribe’ option in any email newsletters.

You have the right to know what personal data we hold on you, including asking us to:

• Correct any errors in the data we hold
• Restrict how we use your data
• Delete your data
• Send you a copy of your data

If you believe that any information we hold on you is incorrect or incomplete, or if you have any questions, please email us at info@writewellcommunity.com or write to us at Professional Writing Academy Ltd, Henleaze Business Centre, Harbury Road, Bristol BS9 4PN.

You can complain to the ICO if you are unhappy with how we have used your data. Their details are here: https://ico.org.uk/make-a-complaint/